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Booking Policy

At Odyssey Health, we are committed to providing a smooth and supportive experience for every client. To help us maintain the highest level of service, please read our bookings policy before making or changing your appointment.

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Booking Your Appointment

  • Appointments can be made online via our Bookings page.

  • You’ll receive an email confirmation once your booking is complete.

  • If you are a new client, we may ask you to complete a brief intake form prior to your session.
     

Payment Terms

  • Payment is required at the time of booking unless otherwise arranged.

  • We accept all major credit cards, PayPal, and other secure online payment methods.

  • For sessions billed through third parties (e.g. NDIS or insurance), please ensure your plan or claim is active and approved.
     

Rescheduling and Cancellations

We understand that life happens. If you need to change your appointment:

  • Reschedules can be made up to 24 hours in advance of your appointment time.

  • Cancellations made with less than 24 hours’ notice may incur a 50% cancellation fee.

  • No-shows or same-day cancellations may be charged the full session fee.
     

Late Arrivals

  • If you are late, your session will still end at the scheduled time to respect the next client’s booking.

  • If you are more than 15 minutes late and we have not heard from you, your session may be considered a no-show.
     

Emergencies and Compassionate Grounds

We recognise that emergencies can occur. Please contact us as soon as possible if you are unable to attend due to unforeseen circumstances. Fees may be waived at our discretion.

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Ongoing Bookings

  • For ongoing or regular sessions, we recommend pre-booking in advance to secure your preferred timeslot.

  • Reminders are sent 24–48 hours before your appointment.
     

Contact

If you have any questions about your booking or need assistance, please contact us at:
Email: luke@odysseyhfc.com
Phone: 0431 929 187
Business Address:  2/385 Pacific Highway Crows Nest
Website: https://odysseyhfc.com.au/

We appreciate your cooperation and look forward to supporting you on your journey to health and wellbeing.

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