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Privacy Policy

Overview

This Privacy Policy describes how we collect, use, disclose, and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to our website and online store hosted on Wix.
 

1. Information We Collect

We collect personal and non-personal information that is either provided directly or gathered automatically when you interact with our website, including:
 

  • Personal Information: name, email, phone number, billing and shipping addresses, order history, payment information (handled securely through Wix's payment gateway), account credentials, and customer support communications.

  • Automatically Collected Information: IP address, browser type, device information, pages visited, time spent on pages, and cookies.

  • Other Information: product reviews, feedback, contact form submissions, and survey responses.
     

2. Methods of Collection

Information is collected through:
 

  • Website browsing

  • Account registration

  • Order placement

  • Newsletter subscriptions

  • Contact forms or customer service communications

  • Third-party analytics tools and cookies
     

3. Purpose of Collection

We collect your information to:
 

  • Process and fulfill orders

  • Provide customer service and support

  • Send service-related updates and confirmations

  • Deliver marketing content (where consented)

  • Improve website functionality and user experience

  • Meet legal and regulatory requirements
     

4. Disclosure of Information

We do not sell or rent your personal information. However, your information may be shared with:

  • Wix, our eCommerce platform provider
     

  • Third-party service providers for payment processing, shipping, marketing, and analytics (only as needed to provide services)

  • Regulators or authorities, where legally required
     

All third parties are required to comply with data protection regulations.
 

5. Data Hosting via Wix

Our store is hosted on Wix Inc., which provides secure online shopping infrastructure. Your data may be stored through Wix data storage systems, databases, and applications behind a firewall.

WIx complies with PCI DSS standards to ensure safe handling of credit card and payment data.
 

6. Cookies and Tracking

Cookies and similar tracking technologies are used to:

  • Operate website features

  • Understand and analyse usage trends

  • Deliver personalised content and marketing

  • Improve user experience
     

You can manage cookie settings in your browser. Disabling cookies may limit some functionality.
 

7. Your Rights

Under Australian law, you have the right to:
 

  • Access or update your personal information

  • Withdraw consent for direct marketing

  • Request deletion of your information (subject to legal obligations)

  • Lodge a privacy complaint with the Office of the Australian Information Commissioner (OAIC)
     

To exercise your rights, contact us via the details provided below.
 

8. Retention of Information

Personal data is retained only as long as necessary to fulfil the purposes outlined in this policy or as required by law.
 

9. Changes to This Policy

This Privacy Policy may be updated periodically. All changes take effect immediately upon posting. Clients and visitors are encouraged to review the policy regularly for updates. If material changes are made, notice will be provided where appropriate.
 

10. Contact

For any questions, access requests, or complaints regarding this Privacy Policy, please contact:

Email: luke@odysseyhfc.com
Phone: 0431 929 187
Business Address:  2/385 Pacific Highway Crows Nest
Website: https://odysseyhfc.com.au/

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